Terms of Service

MET Signal is software that monitors your visibility on Google Search, Google Maps and AI assistants, tracks leads and revenue, and gives recommendations. On some plans it also includes work that we do for you.

• MET Signal Starter ($35/mo after a 7-day free trial for first-time customers): basic visibility tracking with lower limits and no usage add-ons. A payment card is required to start the trial; if you don't cancel before it ends, your card is charged and the plan renews monthly.
• MET Signal ($149/mo): monitoring, reports, alerts and recommendations. Work on your website is available as paid add-ons.
• MET Signal Pro ($995/mo plus a one-time $500 onboarding): everything in Signal, the full CRM, a monthly strategy call and action plan, reviewed reports, and a monthly work allowance of 1 major + 2 smaller improvements.
• MET Signal Enterprise (Enterprise pricing): everything in Pro with a larger allowance of 2 major + 4 smaller improvements and the scope, locations and price in your agreement.

Plan limits (locations, keywords, AI questions, competitors and logins) are shown on the pricing page and in your account. We may improve or change features over time; we will not materially reduce what your paid plan includes during a billing period.

• Give accurate information and keep it up to date.
• Keep logins secure. Each login is for one person. You are responsible for activity under your account and must tell us promptly about any unauthorized use.
• You may invite team members; you are responsible for their use of MET Signal.

Each calendar month we identify and implement the highest-impact improvements within your allowance. We use our judgment about what to work on; the allowance is not a promise of specific deliverables.

• Major improvement: a substantial piece of work, such as a new SEO service page, a landing page, an AI search readiness setup, a major page rewrite or a significant local SEO project.
• Smaller improvement: a defined, limited piece of work, such as optimizing an existing page, a simple technical fix, Google Business Profile work, schema, internal linking, title and meta changes, an indexing fix, an AI-readiness correction or an FAQ improvement.
• No rollover: unused allowance does not carry into the next month and has no cash value.
• Revisions: each item includes one round of revisions requested within 14 days of delivery. Further rounds count as new work.
• Access delays: if the access we need is missing or delayed, affected work waits and that month’s allowance is not extended.
• Beyond the allowance: extra or out-of-scope work is offered as an add-on at the listed price or a written quote, and starts only after you approve it.

Fixed prices, and exactly what each item includes, are shown before you request it. Fixed pricing applies to supported websites where MET Signal has the required access. Custom, restricted or unsupported platforms are quoted before work begins. Quotes are valid for 30 days.

You approve the price and pay at approval by card through Stripe. Work is scheduled after payment is confirmed. Usage add-ons (additional location, 50 more tracked keywords, 10 more ai questions) are added to your subscription and billed monthly until you remove them.

• Your subscription renews automatically every month and your payment method is charged in advance at the then-current price, until you cancel. You can cancel at any time (see “Cancellation”).
• Onboarding fees are charged once, at the start. Plan changes and usage add-ons are prorated for the rest of the billing period.
• Prices exclude taxes; you pay any applicable taxes.
• We will give you at least 30 days’ notice by email before a price increase applies to your subscription. You can cancel before it takes effect.
• If a payment fails, we will email you and Stripe will retry. If it stays unpaid, we may pause monitoring and work until it is resolved, and may end the account after 30 days.
• Payments are processed by Stripe under Stripe’s terms. We do not store your card details.

MET Signal Starter, MET Signal and MET Signal Pro are month-to-month. Cancel any time from Settings → Billing → Cancel plan or by emailing support@metsignal.com. Add-ons can be removed the same way. Cancellation takes effect at the end of the current billing period, and you keep access until then. Enterprise cancellation follows your agreement.

Work scheduled for the current period may be completed or stopped, at your choice. After cancellation we keep your data for 90 days so you can come back or ask for an export, then delete it (see the Privacy Policy).

• Subscription and onboarding fees are not refundable for the current period, except where the law requires.
• A paid add-on we have not started can be canceled for a full refund.
• Add-on work that has started or been delivered is not refundable. If something does not match its written scope, tell us within 14 days and we will fix it.
• If you believe you were charged in error, contact us first so we can fix it quickly.

To do our work you may connect accounts (such as Google Search Console, Google Analytics and Google Business Profile) and give our team access to your website, domain, Business Profile or other tools, usually by adding our email as a user.

• You authorize us to access these accounts and to make the changes you request or that are part of your plan’s allowance.
• You confirm you have the right to give us this access.
• You can remove our access at any time. Removing it may stop features or work that depend on it.
• We never ask for your passwords. Do not send passwords to us by email or in MET Signal.

You own your business data and content. You give us permission to host, copy, process and display it only to provide and improve MET Signal for you, as described in our Privacy Policy.

For personal information about your website visitors, leads, callers and customers (“Customer Personal Data”), you are the controller and we act as your service provider or processor. We will:

• process Customer Personal Data only to provide the service and on your instructions, and not sell it, share it for advertising, or use it for any other purpose;
• keep it confidential and limit access to people who need it;
• use the service providers listed in our Privacy Policy under written terms that protect it;
• protect it with reasonable security and notify you without undue delay of a breach affecting it;
• help you respond to requests from people exercising their privacy rights; and
• delete it when your account ends, as described in our Privacy Policy.

• Privacy notice and consent: if you install our tracking script or forms, your website must have a privacy notice that describes them, and you must get any consent the law requires (including cookie consent where needed).
• Email: only email people who have given you their contact details for that purpose, and follow anti-spam laws such as CAN-SPAM. Lead emails sent through MET Signal include an unsubscribe link; don’t remove it.
• Calls and texts: MET Signal does not make calls or send texts for you; you handle them yourself and are responsible for following the laws that apply (for example the TCPA).
• Job and invoice data: when you import closed jobs or connect job software, you confirm you have the right to share that customer and sale data with us for reporting. Keep your sync key private; anyone with it can add sales to your account, and you can replace or turn it off at any time.
• No sensitive data: do not use MET Signal to collect or store health information, card or bank numbers, government ID numbers or other sensitive data. MET Signal is not designed to meet HIPAA requirements.

Some features use artificial intelligence, such as report summaries, action plans, page recommendations and AI visibility checks. AI output can be incomplete or wrong. Treat it as a starting point; we review AI-assisted work before we publish it for you.

Results are measured using each provider's available API/search capabilities. Responses may differ from consumer applications based on model, location, personalization, and product configuration.

Search engines, maps and AI systems are controlled by third parties and change constantly. We do not guarantee rankings, Google Maps positions, placement or mentions in AI answers, traffic, leads, calls or revenue. Attribution and revenue reporting depend on the tracking, CRM data and integrations you provide.

You may not use MET Signal to:

• break the law or others’ rights, or send spam or unlawful messages;
• track or audit websites you are not allowed to, or overload, attack, scrape or reverse engineer MET Signal;
• upload malware, or get around limits, security or billing; or
• resell or share access to MET Signal without our written permission.

We own MET Signal, including the software, reports format, methods and everything we build to run it. You may use it while your account is active. Once paid for, the pages and written content we create specifically for your business are yours. If you send us feedback, we may use it without obligation to you.

Each of us will keep the other’s non-public business information confidential, use it only for this agreement and protect it with reasonable care. This does not apply to information that is public, already known, independently developed, or that must be disclosed by law.

MET Signal connects to services such as Google, Stripe, Resend and AI providers. Their availability and terms are outside our control, and features that depend on them may change or stop working. Your use of those services is also subject to their terms.

Except as stated in these Terms, MET Signal is provided “as is” and “as available”. To the extent the law allows, we disclaim implied warranties, including merchantability, fitness for a particular purpose and non-infringement, and we do not promise the service will be uninterrupted or error-free.

To the extent the law allows: neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or business; and our total liability for all claims relating to MET Signal is limited to the fees you paid us in the 3 months before the event giving rise to the claim. These limits do not apply to your payment obligations or to either party’s fraud or willful misconduct.

You will defend and hold us harmless from third-party claims arising from your content, your website, or messages you send or enable through MET Signal, or your breach of these Terms or the law.

We may suspend or close an account for non-payment, a serious or repeated breach of these Terms, unlawful messaging, or activity that puts MET Signal or others at risk. We will give notice where reasonable. You may stop using MET Signal and cancel at any time. Sections that by their nature should continue (such as payment, ownership, confidentiality, disclaimers, limitation of liability, indemnity and governing law) survive termination.

These Terms are governed by the laws of the State of Wyoming, without regard to conflict-of-law rules. Before filing a claim, each party will try to resolve the dispute informally for 30 days after written notice. Any lawsuit must be brought in the state or federal courts located in Wyoming, and both parties consent to their jurisdiction, except that either party may bring a claim in small claims court where it qualifies.

We may update these Terms. If a change materially affects you, we will email account owners at least 30 days before it takes effect. Continuing to use MET Signal after that date means you accept the updated Terms; if you don’t agree, you can cancel before then.

These Terms, our Privacy Policy and any signed agreement are the entire agreement about MET Signal. If a part is unenforceable, the rest stays in effect. A failure to enforce a term is not a waiver. You may not assign these Terms without our consent; we may assign them to a successor of our business. Neither party is responsible for delays caused by events beyond its reasonable control.

Market Exposure Technologies LLC · 30 N Gould St, STE N, Sheridan, WY, 82801 · Questions about these Terms: support@metsignal.com.